Frequently Asked Questions

Please see below for more information and answers to our frequently asked questions, if you cannot find what you are looking for then contact us directly for further help.

What activities do you offer?

We offer whale watching tours by RIB boat, either with or without transport from Tromso included. Our tours spend 3 hours at sea in search of marine life whilst admiring the beautiful landscapes.

We do not offer snorkelling tours with the wildlife. We do not offer any in-water activities with the whales. Regulations are vague in Norway and without further protection for the animals and environment, we cannot recommend or support these activities as a tourism product for the masses.


Who is the tour suitable for?

To join our tours, we ask that you have a reasonable level of fitness.

Our whale watching by RIB boat tour is not suitable for:

  • Pregnant people
  • People with mobility or back issues
  • Children under 14 years old

If you have any pre-existing medical conditions, we advise you to consult a doctor before joining and to inform us prior to your tour. We ask all participants to sign a safety waiver on arrival.

You must wear a flotation suit for safety purposes. Our largest suit size is a 3XL.


Is a RIB boat the right adventure for me?

A RIB boat travels with speed. It is exposed to the sea and weather conditions, this gives you the full Arctic experience.

The weather here in the Arctic can be challenging. It is unpredictable and can change quickly. Therefore, onboard it can be sometimes be cold, windy and wet, and it is often wavy and bumpy. There is a possibility that you will be “splashed” by seawater during the trip.

That said, the RIB boat accommodates a maximum of 12 participants. This creates a more personal and exciting experience. It also allows for closer proximity to the whales without causing any disturbance. We can turn off the engines and observe in silence whenever possible.

We offer whale watching tours only and do not offer ANY in-water activities with the whales.


What is the best time to visit?

Whale season in Northern Norway is usually from mid to late October to the end of January. Of course, these are wild animals so we can not know when they will arrive or leave the area. Based on experience from previous seasons, we plan our tours from approximately the 3rd week of October to the 3rd week of January, however if this is subject to change based on the whale activity in the area.


Is it not too dark in December and January?

December and January are dark months, it is during our ‘Polar Night’ here in the Arctic. This is when the sun does not rise above the horizon, however this does not mean complete darkness. Our tours during this time head out between 10am and 1pm, where there is a few hours of twilight. On clear weather days, you may even experience hours of beautiful colours like a magnificent combination of sunrise and sunset.


What food is included?

After the tour, we provide a freshly made baguette and sweet treat with a hot drink.

The options for the baguette fillings are:

  • Chicken & Bacon (Mango curry, lettuce, bacon, chicken, red onion, paprika. Allergens: egg, sulphite, mustard).
  • Cheese(V) (Mayonnaise, lettuce, cheese, paprika. Allergens: egg, milk)
  • Falafel(Ve) (Vegan burger dressing, lettuce, falafel, paprika. Allergens: mustard)

If you have any dietary requirements, please let us know in advance. Gluten free bread is available.


Is it guaranteed to see whales?

Our skipper will do their utmost to find whales and marine life during the trip. However, these are wild animals and we cannot guarantee sightings!

Each day is unique, in terms of encounters and interactions and it is for the whales to decide.

Our focus is on ethical interaction with wildlife and animal welfare. We conduct our trips in line with our values. We will not disrupt natural behaviors or disturb wild animals for tourism purposes. This includes chasing, blocking or forcing interactions.


What wildlife can I see?

The most common observations are humpback whales, orcas and fin whales.

It may be possible to spot other types of whales or porpoises. Sperm whales do visit the area and are mostly seen in January when the other species start to leave.

Skjervøy is also home to many different bird species, keep an eye out for sea eagles! Check out our gallery for our latest sightings!


I paid a deposit. How do I pay my remaining balance?

We offer our guests to book now, pay later with a 5% deposit. The remaining balance is charged to the card within 24 hours of the tour.

If you would prefer to pay beforehand or with a different card, please contact us for a payment link.


What is the cancellation policy?

We operate a 24 hour cancellation policy. Unfortunately, we are unable to refund any reservations within 24 hours of departure for any reason, including flight disruptions, sickness or injury and we advise you to have adequate travel insurance.

You can read our full cancellation & privacy policy here.


What if my tour is cancelled due to bad weather?

Unfortunately, weather is our biggest challenge here in the Arctic and sometimes cancellations are unavoidable for safety reasons. If we need to cancel your tour, we will try to reschedule where possible or issue a full refund.


What should I wear?

We provide the necessary safety equipment for arctic conditions. However, it is important that you dress as warmly as possible. Wear lots of good layers. It can get extremely cold at sea, and layering is a good way to stay as warm as possible.

Ideally you should wear a base layer (merino wool or similar). Then mid layers, which act as insulation to retain body heat and protect against the cold. Finish with an outer layer to protect you from wind/snow. Our tour includes thermal flotation suits as the outer layer. It is important to dress warmly underneath. Usually, your jacket is also worn underneath.

The type of materials is a key factor, and wool is generally a good material for insulation. Cotton and denim have no insulating properties, so avoid these. The warmer you keep your core, the warmer your extremities will be. Hats, gloves, and scarves are essential.

Many guests bring hand and feet warmers to place inside their gloves and boots, they make a big difference.

Spare warm clothes for the journey home is recommended.


How can I get there?

Our whale watching tours depart from Skjervøy, a small fishing village in Northern Norway that is one of the best places to experience orca and humpback whale safaris during the winter season.

Most guests either travel to Skjervøy independently or join us as a day trip from Tromsø. Read more about the options to reach Skjervøy here.


What shall I bring?

We recommend to bring as little as possible onboard due to limited space. You are welcome to leave any belongings in our dressing room which we lock whilst we are at sea. Spare warm clothes for the journey home is recommended.
If you are joining us from Tromso, we recommend you bring breakfast and additional snacks/drinks for the bus journey.